Frontier Communications hopes to restore service to thousands by - WOWK 13 Charleston, Huntington WV News, Weather, Sports

Frontier Communications hopes to restore service to thousands by mid-Friday morning

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Frontier Communications said Thursday that it hopes to restore service to thousands of customers by mid-morning Friday in the Charleston area.

A construction crew cut two major cables and disrupted service to customers from Bigley Avenue to the Mink Shoals area on Wednesday.

Frontier crews have worked around the clock to restore service according to General Manager Dennis Bloss. "We understand the gravity of the situation and have worked nonstop to make repairs," said Bloss in a news release. "We want our customers to know that we will attempt to recover the costs for these repairs so they do not have to bear that considerable expense."

Frontier workers could not get access to the site initially, which was locked up after construction crews left for the day on Wednesday.

Until service is restored, anyone living in the Charleston area near Spring Street, without phone service, should use a cell phone to call 911 if they have an emergency. If you do not have a cell phone available go to a local fire station or hospital for emergency assistance.