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AEP offers help to customers struggling with their electric bills

If you opened your power bill recently you may have been in for a shock. 

"People are seeing high bills in some cases some people are seeing as much as double," said Phil Moye at AEP. 

Moye said they have not raised rates. 

"The rates have been the same since around mid 2016 but this is the first extended cold snap we've had since those rates have been in place." 

AEP has responded to customer concerns on their website offering several options for customers who may be struggling. 

You can also contact the company by phone to arrange help with your bill. The number is 1-800-956-4237. 

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