Cut off from the world: Residents still without phone or electricity

Local News

PUTNAM COUNTY, WV (WOWK) – A few hundred American Electric Power crews have been working to restore power to communities throughout the tristate over the last several days.

Out-of-state crews from Georgia, Illinois, Indiana, Kentucky, Ohio and Tennessee traveled to assess the damages caused by Wednesday’s winter blast.

In the hollows of Putnam County, AEP linesmen from Carrollton, Ohio traveled nearly four hours to repair power outages to those who have been without power for six days.

Putnam County Resident, Roy Parsons has lived along Coleman Creek Road in Fraziers Bottom, WV since 1998 and explained dealing with frequent power outages is second nature.

“This is an everyday thing, but it’s my neighbors I’m more concerned about,” said Parsons.

Most of his neighbors are elderly and are currently cut off from the rest of the world. The old-fashioned telephone lines are down and cell service is spotty at best.

While power companies are out assessing the damage, Parsons said no one from the phone company has made an appearance yet.

“If you don’t have those lines, you don’t have communication and in situations like this, right here, is why I’m trying to speak up and say something’s got to be done about the lines, cause that’s the only way they have to call for help,” said Parsons.

WOWK 13 News reached out to Frontier Communications for a comment and was provided this statement in return:

“Storm-related impacts, including losses of commercial electric power, are causing isolated damage to telephone poles and other facilities and likely resulting in phone and Internet service disruptions to Frontier customers in the storm-affected areas. Frontier crews will work to repair damage as quickly as safety procedures allow.

Our broadband routers are designed to reconnect automatically when electric power is restored following a power outage.  If service does not automatically reconnect after power restoration, we recommend that a customer first reboot/refresh their modem. They can do this by turning the modem’s power off for one minute and then turning the power back on.  If service remains out, other factors may be involved, and our 24-hour customer service is available at 1-800-921-8101 for residential customers or 1-800- 921-8102 for business customers.

Our thoughts are with our customers and the communities we serve and we thank them for their patience.

Javier Mendoza, VP of Frontier Corporate Communications and External Affairs

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