UPDATE (9:30 p.m., Wednesday, Sept. 14) – Dispatchers tell 13 News that Frontier restored the internet and phone service to all customers sometime before 9:00 p.m.


UPDATE (2 P.M. Wednesday, Sept. 14) – Dispatchers say the outage in Lincoln County is now also impacting Yawkey, Griffithsville, Alcol and Spurlockville to the outage affecting Frontier customers.

This outage is affecting cell phone, land line and internet services.

For those in those communities needing emergency assistance or medical attention, dispatchers say to go to the Duvall Volunteer Fire Department in Griffithsville, the Morrisvale Volunteer Fire Department in Spurlockville, or the Mud River Volunteer Fire Department in Spurlocksville.

Those initially impacted in the Alum Creek area should continue to go to the Alum Creek Volunteer Fire Department for emergency assistance.


LINCOLN COUNTY (WOWK) – A phone service outage is impacting some Lincoln County residents’ ability to contact 911.

Dispatchers with Lincoln County 911 say there is no Frontier phone service in the 756 exchange of Alum Creek at this time. They say the outage is impacting cell phones, land line phones and internet service.

Anyone who has an emergency or needs to call for emergency services should go to the Alum Creek Volunteer Fire Department located at 2100 Childress Road.