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Carriers take action against scam calls, spoof numbers

HONOLULU (KHON) - If your cell phone has been ringing off the hook with numbers you don’t recognize, you’ve got plenty of company.

Spoof calls or robo calls are an ongoing problem according to wireless carriers, a problem they’re working to address. “We here at AT&T know how annoying they are. Obviously we get them ourselves. It’s been one of our big commitments to try to give customers more control over those unwanted calls.”

AT&T says it has a free app, Call Protect, available that can help to keep the scam or spoof calls from coming in. “Basically what it does is automatically detect and blocked fraudulent calls before they even get to you.”

AT&T also says it’s blocked billions of robo calls since 2016. “Since that all launched we’ve blocked 2.8 million calls. Obviously there’s a lot of work to be done because we all still get those annoying calls but, we are trying to make it better.”

And according to Heidi Flato, Pacific Market External Communications at Verizon. “Customer security is a top priority at Verizon. We’re actively monitoring our network to detect spikes in suspicious calls. We are also working with other telephone companies and industry standards organization to develop new technologies to stop robocalls.”

Experts say never answer a call from an unfamiliar number, and calling back is also frowned upon.

The Better Business Bureau says calling back scam numbers can lead to high charges on your phone bill.


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