Settlements reached in Ohio robocall lawsuit


COLUMBUS, OH, (WOWK) – Ohio Attorney General David Yost announced settlements in a lawsuit against 10 defendants that he says deceived consumers in the Buckeye State with illegal robocalls offering bogus credit card interest rate reduction services.

Yost says the defendants include six companies and four individuals.

“Not only were these fraudsters bombarding Ohioans with illegal robocalls, they were also peddling a bogus pitch and demanding upfront fees,” Yost said. “After identifying the fraudulent scheme, we went after every link of this corrupt chain to stop these people from doing it again.

Ohio partnered with the Federal Trade Commission to file the 2019 lawsuit in federal court in the Western District of Texas. In the lawsuit, Yost and the FTC alleged Globex Telecom, Inc. knowingly facilitated illegal robocalls for Educare Centre Services, Inc., defrauding consumers both in Ohio and in other parts of the country out of millions of dollars with a debt relief scheme.

According to the settlement, Globex Telecom, Inc. and associates agreed to pay a total of $2.1 million to Ohio and the FTC, with $1.95 million coming from Globex.

Yost says the lawsuit was the first of its kind in the country to go after a Voice over Internet Protocol (VoIP) service provider that was allegedly knowingly facilitating the scheme.

“I want this case to serve as a warning to others who knowingly play a role in facilitating robocall scams – we will continue to aggressively pursue and prosecute all parties involved.”

Ohio Attorney General David Yost

According to the attorney general’s office, injunctive terms Globex and its subsidiaries, including an Ohio VoIP service provider and two others,are subject to include:

  • Implementing and abiding by heightened client screening, monitoring and review processes for current and potential clients and to re-screen any existing client who is subject to a subpoena from the government or similar investigative request.
  • Blocking any calls made by their clients that appear to come from certain suspicious phone numbers, including emergency numbers such as “911,” unassigned or invalid numbers or international numbers that charge consumers should consumers attempt to dial it.
  • Blocking calls that are using spoofing technology.
  • Terminating relationships with any telemarketer that receives a certain number of official industry complaints about unlawful calls within a given time period.

Ohio and the FTC alleged Globex and Educare were controlled by Globex’s former CEO and president, Mohammed Souheil, a Canadian national. Souheil and certain other defendants are prohibited from telemarketing in the U.S., from marketing debt relief products or services and from otherwise using misrepresentations in the sale or marketing of any product or service as a result of the settlements. Globex and its U.S.-based subsidiaries are also prohibited from hiring Souheil, any of Souheil’s immediate family members or any of the other individual defendants.

Yost says Madera Merchant Services, which processed the payments against consumer accounts for Educare, settled with Ohio and the FTC related to its role in the fraudulent scheme earlier this year. 

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