Police are warning the public of a new scam circulating through our region.
According to both the Kenova and Ceredo police departments, callers claiming to be from Appalachian Power (AEP) are using new tactics and tricks to get cash from customers.
Both the Ceredo and Kenova Police Departments have received reports from residents that they were instructed to make an immediate payment, or have their service disconnected.
Customers are ordered to purchase prepaid debit cards, such as a Vanilla or Green Dot, and call a toll-free number to provide the card information or provide their personal and banking information over the phone.
Both police departments say that while there are instances when Appalachian Power will contact customers over the phone, the company does not demand payment in this manner, states Appalachian representatives.
If you receive this type of call, even if the number appears to be from Appalachian Power, hang up and call the toll free number printed on your bill.